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We process all orders during regular business hours (Monday to Friday, 9:00 AM-5:00 PM EST). We will make our best efforts to ship your order in a timely manner however delays do occassionally occur beyond the control of Mi Experience Kitchen. Please note that items that are listed as"available"may need to be ordered from the manufacturer which may cause additional delays; whereas items listed as"in stock"should usually be ready to be shipped the following business day. MULTIPLE PACKAGE SHIPMENTS:Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments. PO BOX SHIPMENTS:Unfortunately only Canada Post can ship to PO Boxes, thus this option is limited to the size and weight of the parcel. For your protection, a signature is required upon delivery of your order. FREIGHT BOUND SHIPMENTS:Items that are too large to qualify for our standard shipping rates will be shipped via freigh t carrier. Mi Experience Kitchen has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. In any event, you will always be notified of freight charges before your order is processed so that you can approve them. DELIVERY ADDRESS ACCURACY:In order to ship your package, we require a complete street address with zip/postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Mi Experience Kitchen will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information. DAMAGED, LOST OR SHORT SHIPMENTS Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise. Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as"DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to:customerservice@miexperiencekitchen.com.