配送政策（Shipping Policy）

我们会在正常营业时间内处理所有订单（周一至周五，上午 9:00 – 下午 5:00，加东时间）。我们将尽最大努力及时发出您的订单，但有时可能会出现超出 Mi Experience Kitchen 控制范围的延误。请注意，标记为“available（可订购）”的商品可能需要向制造商调货，可能因此产生额外延误；而标记为“in stock（有现货）”的商品通常会在下一个工作日准备发货。

我们使用 Purolator / Canada Post进行配送。

MULTIPLE PACKAGE SHIPMENTS（多包裹发货）：尽管我们会尽力将所有订单完整一次性发出，但有时可能需要将订单拆分为两个或更多包裹，或分多次寄出。

P.O. BOX SHIPMENTS（邮政信箱配送）：只有 Canada Post 能配送至邮政信箱，因此此选项受包裹尺寸和重量限制。为保障您的权益，所有订单配送均需签名确认。

FREIGHT BOUND SHIPMENTS（货运配送）：超过标准运费范围的大件商品将通过货运公司配送。Mi Experience Kitchen 与多家加拿大货运公司合作，提供优惠运价，并可按您的需要安排门到门送货。在任何情况下，我们都会在处理订单之前通知您具体货运费用，并在您确认后再继续处理。

DELIVERY ADDRESS ACCURACY（收货地址准确性）：为了确保您的包裹能顺利配送，我们需要您提供完整的街道地址及邮政编码。如果因您提供的地址错误或不完整而导致包裹延误、丢失或误投，我们概不负责。如因地址错误而产生额外运费，Mi Experience Kitchen 也不承担责任。如我们发现配送地址有问题，会尝试联系您协助更正，但最终仍由您负责提供准确无误的信息。

DAMAGED, LOST OR SHORT SHIPMENTS（损坏、遗失或少件包裹）：如您的包裹出现损坏、遗失或少件情况，请立即通知我们，以便我们重新寄出商品及/或向相关承运方提出损坏索赔。请勿接受已明显开封或损坏的包裹。请在我们通知之前保留损坏的商品及包装原样。对于货运配送，请务必在签收前检查包裹是否受损，并在提单上清楚标注“DAMAGED（已损坏）”。所有损坏包裹必须在送达后 24 小时内报告给我们。请将相关信息发送至：support@mikitchen.ca.

 

We process all orders during regular business hours (Monday to Friday, 9:00 AM - 5:00 PM EST). We will make our best efforts to ship your order in a timely manner however delays do occassionally occur beyond the control of Mi Experience Kitchen. Please note that items that are listed as "available" may need to be ordered from the manufacturer which may cause additional delays; whereas items listed as "in stock" should usually be ready to be shipped the following business day.  

We ship with Purolator / Canada Post.

MULTIPLE PACKAGE SHIPMENTS:  Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.    

P.O. BOX SHIPMENTS:  Unfortunately only Canada Post can ship to P.O. Boxes, thus this option is limited to the size and weight of the parcel. For your protection, a signature is required upon delivery of your order.  

FREIGHT BOUND SHIPMENTS:  Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. Mi Experience Kitchen has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. In any event, you will always be notified of freight charges before your order is processed so that you can approve them.

DELIVERY ADDRESS ACCURACY:  In order to ship your package, we require a complete street address with zip/postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Mi Experience Kitchen will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.  

DAMAGED, LOST OR SHORT SHIPMENTS:  Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.  Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: support@mikitchen.ca.